Shipping & Return Policies

Shipping Policy

Stone Symbol offers complimentary shipping within the United States of America and on orders over $500.00 worldwide. All orders are shipped from one to four weeks depending on availability of the inventory. We reserve the right to ship with any carrier of our choice to insure the order is delivered with the proper care. Stone Symbol online deliveries require the signature of an adult over the age of 18 upon delivery. To ensure the secure delivery of your order, Stone Symbol does not ship orders to P.O. Boxes and APO /FPO addresses.

Once the order is in transit – it is the carriers responsibility to ensure delivery, Stone Symbol does not assume responsibility for misrouted packages, at anytime. Notwithstanding the foregoing, we aim to deliver product(s) to you, to the delivery address you have requested in your order within the time frame given, but we cannot give an exact delivery date. We are not responsible for direct or indirect losses which occur and which are not foreseeable by you and us, including but not limited to: loss of income or revenue, loss of business, loss of profits or contracts, or loss of anticipated savings. We are not responsible for any delay in the secure delivery of your order, or failure of the performance of our obligations under these terms arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) or industrial action.

Return Policy

Your purchase must be returned with original label/packaging and at the expense of the consumer. An exchange or credit will be applied within 10 days of receipt of product.